So what do you do when…

your current web-host doesn’t return your calls or email?

I’ve been trying all wekend to notifiy my current host for that I’m switching providers. I need to cancel my account, and have them remove entries for from thier DNS servers.

I’ve sent email, I’ve called and left messages. I’ve even filled out their stupid feedback from (which I suspect just sends an email.) I’m not sure what else to do.

This is beginning to piss me off.

forgot to hit preview…

Edited on Sep 30th 2002, 19:15 by Hooloovoo

Edited on Sep 30th 2002, 22:47 by Hooloovoo

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Robert Belknap has been writing online sporadically since 2001. See the colophon for more details.

6 thoughts on “So what do you do when…”

  1. Here’s a solution:

    1) Get the president’s name off the website
    2) Call the company and get to the employee directory
    3) search the directory for the president’s name
    4) get the extnsion of the president, and call that.
    5) tell HIM that you want to cancel your account.

    That’s what I just did, lets see if it works.

    Edited on Sep 30th 2002, 23:18 by Hooloovoo

  2. We had trouble when we changed hosts, too… It was horrible. I think they FINALLY fixed the DNS problems (after a few months)

  3. Hool, who’s your host? I don’t EVER want to deal w/ bullsh*t like this, so I NEED to know who not to do business with. 🙂

  4. The old host was — you get what you pay for 🙂

    Actually they did finally get back to me today, in response to one of the voicemails I left over the weekend. Looks like everything is cleared up now. It usually takes a day or two for the world to update DNS info, so depending on where you are, you might still be seeing the old site. My employer’s ISP has already updated. *yea*

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